Managing service systems with an offline waiting option and customer abandonment

Kostami, V and Ward, A R (2009) Managing service systems with an offline waiting option and customer abandonment. Manufacturing & Service Operations Management, 11 (4). pp. 644-656. ISSN 1526-5498

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Item Type: Article
Subject Areas: Management Science and Operations
Date Deposited: 17 May 2016 11:55
Last Modified: 18 Jul 2018 16:03
URI: http://lbsresearch.london.edu/id/eprint/361
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