Managing Service Systems with an Offline Waiting Option and Customer Abandonment

Kostami, V and Ward, A R (2009) Managing Service Systems with an Offline Waiting Option and Customer Abandonment. Manufacturing & Service Operations Management, 11 (4). pp. 644-656. ISSN 1526-5498

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Official URL: http://pubsonline.informs.org/doi/abs/10.1287/msom...
Item Type: Article
Subject Areas: Management Science and Operations
DOI: 10.1287/msom.1080.0244
Date Deposited: 17 May 2016 11:55
Last Modified: 17 May 2016 11:55
URI: http://lbsresearch.london.edu/id/eprint/361

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