How Important Is an Apology to You?: Forecasting Errors in Evaluating the Value of Apologies

Pillutla, M M and De Cremer, D and Folmer, C R (2011) How Important Is an Apology to You?: Forecasting Errors in Evaluating the Value of Apologies. Psychological Science, 22 (1). pp. 45-48. ISSN 1467-9280

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Official URL: http://pss.sagepub.com/lookup/doi/10.1177/09567976...
Item Type: Article
Subject Areas: Organisational Behaviour
DOI: 10.1177/0956797610391101
Date Deposited: 17 May 2016 12:24
Last Modified: 17 Feb 2017 14:44
URI: http://lbsresearch.london.edu/id/eprint/443

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