How important is an apology to you? Forecasting errors in evaluating the value of apologies

Pillutla, M M, De Cremer, D and Folmer, C R (2011) How important is an apology to you? Forecasting errors in evaluating the value of apologies. Psychological Science, 22 (1). pp. 45-48. ISSN 1467-9280

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Item Type: Article
Subject Areas: Organisational Behaviour
Date Deposited: 17 May 2016 12:24
Last Modified: 18 Jul 2018 16:03
URI: http://lbsresearch.london.edu/id/eprint/443
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