Does complexity deter customer-focus?

Ethiraj, S K and Ramasubbu, N and Krishnan, M S (2012) Does complexity deter customer-focus? Strategic Management Journal, 33 (2). pp. 137-161.

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Official URL: http://onlinelibrary.wiley.com/doi/10.1002/smj.947...
Item Type: Article
Subject Areas: Strategy and Entrepreneurship
DOI: 10.1002/smj.947
Date Deposited: 17 May 2016 12:24
Last Modified: 09 Aug 2017 10:46
URI: http://lbsresearch.london.edu/id/eprint/485

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