Managing service systems with an offline waiting option and customer abandonment

Kostami, V and Ward, A R (2009) Managing service systems with an offline waiting option and customer abandonment. Manufacturing and Service Operations Management, 11 (4). pp. 644-656. ISSN 1523-4614

Official URL: http://pubsonline.informs.org/doi/abs/10.1287/msom...

DOI: https://doi.org/10.1287/msom.1080.0244

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Item Type:	Article
Subject Areas:	Management Science and Operations
Date Deposited:	17 May 2016 11:55
Last Modified:	11 Sep 2023 00:40
URI:	https://lbsresearch.london.edu/id/eprint/361

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