Items where Author is "Andreassen, TW"
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Article
Lariviere, B and Bowen, D and Andreassen, TW and Kunz, W and Sirianni, NJ and Voss, C A and Wunderlich, NJ and Keyser, AD (2017) “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers. Journal of Business Research. ISSN 0148-2963 (In Press)