Items where Author is "Bowen, D"

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Lariviere, B, Bowen, D, Andreassen, T W, Kunz, W, Sirianni, N J, Voss, C A, Wünderlich, N V and Keyser, A D (2017) “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers. Journal of Business Research, 79. pp. 238-246. ISSN 0148-2963 OPEN ACCESS

Ostrom, A L, Parasuraman, A, Bowen, D, Patrícío, L and Voss, C A (2015) Service research priorities in a rapidly changing context. Journal of Service Research, 18 (2). pp. 127-159. ISSN 1094-6705

This list was generated on Tue Dec 10 01:03:51 2019 GMT.