Items where Author is "Bowen, D"

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Article

Lariviere, B and Bowen, D and Andreassen, T W and Kunz, W and Sirianni, N J and Voss, C A and Wunderlich, N J and Keyser, A D (2017) “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers. Journal of Business Research, 79. pp. 238-246. ISSN 0148-2963

Ostrom, A L and Parasuraman, A and Bowen, D and Patrício, L and Voss, C A (2015) Service research priorities in a rapidly changing context. Journal of Service Research, 18 (2). pp. 127-159. ISSN 1094-6705

This list was generated on Mon Sep 25 01:02:43 2017 BST.