Items where Author is "Lemmink, J"
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Voss, C A, Wünderlich, N V, Heinonen, K, Lemmink, J, Ostrom, A L, Patrícío, L and Sousa, R (2015) Futurizing smart service: Implications for service researchers and managers. Journal of Services Marketing, 29 (6-7). pp. 442-447. ISSN 0887-6045