Items where Author is "Ostrom, A"
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Article
Voss, C A and Wünderlich, N and Heinonen, K and Lemmink, J and Ostrom, A and Patrícío, L and Sousa, R (2015) Futurizing smart service: Implications for service researchers and managers. Journal of Services Marketing, 29 (6-7). pp. 442-447. ISSN 0887-6045