Items where Author is "Ostrom, A L"

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Article

Voss, C A and Wünderlich, N and Heinonen, K and Lemmink, J and Ostrom, A L and Patrícío, L and Sousa, R (2015) Futurizing smart service: Implications for service researchers and managers. Journal of Services Marketing, 29 (6-7). pp. 442-447. ISSN 0887-6045

Ostrom, A L and Parasuraman, A and Bowen, D and Patrício, L and Voss, C A (2015) Service research priorities in a rapidly changing context. Journal of Service Research, 18 (2). pp. 127-159. ISSN 1094-6705

This list was generated on Sun Sep 24 01:03:54 2017 BST.