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Lariviere, B and Bowen, D and Andreassen, T W and Kunz, W and Sirianni, N J and Voss, C A and Wunderlich, N J and Keyser, A D (2017) “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers. Journal of Business Research, 79. pp. 238-246. ISSN 0148-2963

This list was generated on Thu Sep 21 01:04:52 2017 BST.