Kostami, V and Ward, A R (2009) Managing service systems with an offline waiting option and customer abandonment. Manufacturing and Service Operations Management, 11 (4). pp. 644-656. ISSN 1523-4614
Official URL: http://pubsonline.informs.org/doi/abs/10.1287/msom...
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Item Type: | Article |
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Subject Areas: | Management Science and Operations |
Date Deposited: | 17 May 2016 11:55 |
Last Modified: | 30 Sep 2024 00:49 |
URI: | https://lbsresearch.london.edu/id/eprint/361 |