Items where Author is "Bowen, D"

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Article
Lariviere, B, Bowen, D, Andreassen, T W, Kunz, W, Sirianni, N J, Voss, C A, Wünderlich, N V and Keyser, A D
(2017)
“Service Encounter 2.0”: an investigation into the roles of technology, employees and customers.
Journal of Business Research, 79.
pp. 238-246.
ISSN 0148-2963
Ostrom, A L, Parasuraman, A, Bowen, D, Patrícío, L and Voss, C A (2015) Service research priorities in a rapidly changing context. Journal of Service Research, 18 (2). pp. 127-159. ISSN 1094-6705