Items where Author is "Kunz, W"
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Article
Lariviere, B, Bowen, D, Andreassen, T W, Kunz, W, Sirianni, N J, Voss, C A, Wünderlich, N V and Keyser, A D
(2017)
“Service Encounter 2.0”: an investigation into the roles of technology, employees and customers.
Journal of Business Research, 79.
pp. 238-246.
ISSN 0148-2963
