Items where Author is "Ostrom, A L"

Voss, C A, Wünderlich, N V, Heinonen, K, Lemmink, J, Ostrom, A L, Patrícío, L and Sousa, R (2015) Futurizing smart service: Implications for service researchers and managers. Journal of Services Marketing, 29 (6-7). pp. 442-447. ISSN 0887-6045

Ostrom, A L, Parasuraman, A, Bowen, D, Patrícío, L and Voss, C A (2015) Service research priorities in a rapidly changing context. Journal of Service Research, 18 (2). pp. 127-159. ISSN 1094-6705