Items where Author is "Sousa, R"

Article

Voss, C A, Parks, H, Sousa, R, Witell, L and Wünderlich, N V (2016) Reflections on context in service research. Journal of Service Management, 27 (1). pp. 30-36. ISSN 0887-6045

Voss, C A, Wünderlich, N V, Heinonen, K, Lemmink, J, Ostrom, A L, Patrícío, L and Sousa, R (2015) Futurizing smart service: Implications for service researchers and managers. Journal of Services Marketing, 29 (6-7). pp. 442-447. ISSN 0887-6045

Monograph

Voss, C A and Sousa, R (2004) Service quality in multi-channel services employing virtual channels. Working Paper. London Business School nan.