Items where Author is "Tucker, A"
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Ramdas, K, Teisberg, E and Tucker, A (2012) Four ways to reinvent service delivery. Harvard Business Review, 90 (12). pp. 98-106. ISSN 0017-8012
Up a levelRamdas, K, Teisberg, E and Tucker, A (2012) Four ways to reinvent service delivery. Harvard Business Review, 90 (12). pp. 98-106. ISSN 0017-8012