Items where Author is "Voss, C A"

Article

Sonnichsen, S, de Jong, A, Clement, J, Maull, R and Voss, C A (2024) The circular economy: a transformative service perspective. Journal of Service Research. ISSN 1094-6705 (In Press)

Wang, Q, Voss, C A and Zhao, X (2019) Deployment strategies for service innovation. IEEE Transactions on Engineering Management, 66 (4). pp. 514-528. ISSN 0018-9391

Akkermans, H, Voss, C A and van Oers, R (2019) Ramp-up and ramp-down dynamics in digital services. Journal of Supply Chain Management, 55 (3). pp. 3-23. ISSN 1523-2409

Voss, C A (2019) Towards an actionable and pragmatic view of impact. Academy of Management Discoveries, 6 (4). pp. 538-539. ISSN 2168-1007

Akkermans, H, van Oppen, W, Wynstra, F and Voss, C A (2019) Contracting outsourced services with collaborative key performance indicators. Journal of Operations Management, 65 (1). pp. 22-47. ISSN 0272-6963

Lariviere, B, Bowen, D, Andreassen, T W, Kunz, W, Sirianni, N J, Voss, C A, Wünderlich, N V and Keyser, A D (2017) “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers. Journal of Business Research, 79. pp. 238-246. ISSN 0148-2963

Brax, S A, Bask, A, Hsuan, J and Voss, C A (2017) Service modularity and architecture - an overview and research agenda. International Journal of Operations and Production Management, 37 (6). pp. 686-702. ISSN 0144-3577

Voss, C A, Parks, H, Sousa, R, Witell, L and Wünderlich, N V (2016) Reflections on context in service research. Journal of Service Management, 27 (1). pp. 30-36. ISSN 0887-6045

Zhang, M, Zhao, X, Voss, C A and Zhu, G (2016) Innovating through services, co-creation and supplier integration : cases from China. International Journal of Production Economics, 171 (3). pp. 289-300. ISSN 0925-5273

Voss, C A, Wünderlich, N V, Heinonen, K, Lemmink, J, Ostrom, A L, Patrícío, L and Sousa, R (2015) Futurizing smart service: Implications for service researchers and managers. Journal of Services Marketing, 29 (6-7). pp. 442-447. ISSN 0887-6045

Voss, C A, Boer, H, Holweg, M, Pagell, M and Schmenner, R (2015) Making a meaningful contribution to theory. International Journal of Operations and Production Management, 35 (9). pp. 1231-1252. ISSN 0144-3577

Voss, C A, Wang, Q and Zhao, X (2015) Modes of service innovation: A typology. Industrial Management and Data Systems, 115 (7). pp. 1358-1382. ISSN 0263-5577

Ostrom, A L, Parasuraman, A, Bowen, D, Patrícío, L and Voss, C A (2015) Service research priorities in a rapidly changing context. Journal of Service Research, 18 (2). pp. 127-159. ISSN 1094-6705

MacCarthy, B L, Lewis, M, Voss, C A and Narasimhan, R (2013) The same old methodologies? Perspectives on OM research in the post-lean age. International Journal of Operations and Production Management, 33 (7). pp. 934-956. ISSN 0144-3577

Akkermans, H and Voss, C A (2013) Service bullwhip effect. International Journal of Operations and Production Management, 33 (6). pp. 765-788. ISSN 0144-3577

Dul, J, Hak, T, Goertz, G and Voss, C A (2010) Necessary condition hypotheses in operations management. International Journal of Operations and Production Management, 30 (11). pp. 1170-1190. ISSN 0144-3577

Book Section

Voss, C A (2016) Strategically flexible production: the multi-focused manufacturing paradigm. a review and outlook. In: A Journey through Manufacturing and Supply Chain Strategy Research: a tribute to Professor Gianluca Spina. Springer International Publishing, Switzerland, pp. 41-69. ISBN 9783319311036

Monograph

Zomerdijk, L and Voss, C A (2010) Service design for experience-centric services. Working Paper. London Business School Operations and Technology Management Working Paper Series.

Voss, C A and Sousa, R (2004) Service quality in multi-channel services employing virtual channels. Working Paper. London Business School nan.