Items where Author is "Wünderlich, N V"

Article

Lariviere, B, Bowen, D, Andreassen, T W, Kunz, W, Sirianni, N J, Voss, C A, Wünderlich, N V and Keyser, A D (2017) “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers. Journal of Business Research, 79. pp. 238-246. ISSN 0148-2963

Voss, C A, Parks, H, Sousa, R, Witell, L and Wünderlich, N V (2016) Reflections on context in service research. Journal of Service Management, 27 (1). pp. 30-36. ISSN 0887-6045

Voss, C A, Wünderlich, N V, Heinonen, K, Lemmink, J, Ostrom, A L, Patrícío, L and Sousa, R (2015) Futurizing smart service: Implications for service researchers and managers. Journal of Services Marketing, 29 (6-7). pp. 442-447. ISSN 0887-6045