Items where Subject is "Service quality"
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- LBS taxonomy (1239)
- Service quality (5)
C
Chen, Christopher (2019) Operations, regulations, and financial frictions. Doctoral thesis, University of London: London Business School.
D
Delana, K (2019) Essays on healthcare-delivery innovation. Doctoral thesis, University of London: London Business School.
H
Halbheer, D, Gartner, D, Gerstner, E and Koenigsberg, O
(2018)
Optimizing service failure and damage control.
International Journal of Research in Marketing, 35 (1).
pp. 100-115.
ISSN 0167-8116
K
Kakkad, A
(2012)
An empirical investigation of unsolicited customer input as a driver of service innovation.
Doctoral thesis, University of London: London Business School.
W
Wirtz, J
(1992)
Consumer satisfaction with services.
Doctoral thesis, University of London: London Business School.