Items where Subject is "Service quality"

C

Chen, Christopher (2019) Operations, regulations, and financial frictions. Doctoral thesis, University of London: London Business School.

D

Delana, Kraig (2019) Essays on healthcare-delivery innovation. Doctoral thesis, University of London: London Business School.

H

Halbheer, D, Gartner, D, Gerstner, E and Koenigsberg, O (2018) Optimizing service failure and damage control. International Journal of Research in Marketing, 35 (1). pp. 100-115. ISSN 0167-8116

K

Kakkad, Amitkumar (2012) An empirical investigation of unsolicited customer input as a driver of service innovation. Doctoral thesis, University of London: London Business School.

W

Wirtz, Jochen (1992) Consumer satisfaction with services. Doctoral thesis, University of London: London Business School.