Items where Subject is "Service quality"
Up a level- LBS taxonomy (1234)
- Service quality (5)
C
Chen, Christopher (2019) Operations, regulations, and financial frictions. Doctoral thesis, University of London: London Business School.
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Delana, Kraig (2019) Essays on healthcare-delivery innovation. Doctoral thesis, University of London: London Business School.
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Halbheer, D, Gartner, D, Gerstner, E and Koenigsberg, O (2018) Optimizing service failure and damage control. International Journal of Research in Marketing, 35 (1). pp. 100-115. ISSN 0167-8116
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Kakkad, Amitkumar (2012) An empirical investigation of unsolicited customer input as a driver of service innovation. Doctoral thesis, University of London: London Business School.
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Wirtz, Jochen (1992) Consumer satisfaction with services. Doctoral thesis, University of London: London Business School.