Items where Subject is "Service industries"
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- LBS taxonomy (1239)
- Service industries (6)
A
Akkermans, H and Voss, C A (2013) Service bullwhip effect. International Journal of Operations and Production Management, 33 (6). pp. 765-788. ISSN 0144-3577
H
Halbheer, D, Gartner, D, Gerstner, E and Koenigsberg, O
(2018)
Optimizing service failure and damage control.
International Journal of Research in Marketing, 35 (1).
pp. 100-115.
ISSN 0167-8116
K
Kakkad, A
(2012)
An empirical investigation of unsolicited customer input as a driver of service innovation.
Doctoral thesis, University of London: London Business School.
W
Wang, Chao
(2010)
Service combinative capabilities and service operations strategy: formulation, process and antecedents.
Doctoral thesis, University of London: London Business School.
Wirtz, J
(1992)
Consumer satisfaction with services.
Doctoral thesis, University of London: London Business School.
Z
Zhang, M, Zhao, X, Voss, C A and Zhu, G (2016) Innovating through services, co-creation and supplier integration : cases from China. International Journal of Production Economics, 171 (3). pp. 289-300. ISSN 0925-5273