Items where Subject is "Service industries"

A

Akkermans, H and Voss, C A (2013) Service bullwhip effect. International Journal of Operations and Production Management, 33 (6). pp. 765-788. ISSN 0144-3577

H

Halbheer, D, Gartner, D, Gerstner, E and Koenigsberg, O (2018) Optimizing service failure and damage control. International Journal of Research in Marketing, 35 (1). pp. 100-115. ISSN 0167-8116

K

Kakkad, Amitkumar (2012) An empirical investigation of unsolicited customer input as a driver of service innovation. Doctoral thesis, University of London: London Business School.

W

Wang, Chao (2010) Service combinative capabilities and service operations strategy: formulation, process and antecedents. Doctoral thesis, University of London: London Business School.

Wirtz, Jochen (1992) Consumer satisfaction with services. Doctoral thesis, University of London: London Business School.

Z

Zhang, M, Zhao, X, Voss, C A and Zhu, G (2016) Innovating through services, co-creation and supplier integration : cases from China. International Journal of Production Economics, 171 (3). pp. 289-300. ISSN 0925-5273