Four ways to reinvent service delivery

Ramdas, K and Teisberg, E and Tucker, A (2012) Four ways to reinvent service delivery. Harvard Business Review, 90 (12). pp. 98-106. ISSN 0017-8012

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Official URL: https://hbr.org/2012/12/four-ways-to-reinvent-serv...
Item Type: Article
Date Deposited: 16 May 2016 13:25
Last Modified: 16 May 2016 13:25
URI: http://lbsresearch.london.edu/id/eprint/282

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