Ramdas, K, Teisberg, E and Tucker, A (2012) Four ways to reinvent service delivery. Harvard Business Review, 90 (12). pp. 98-106. ISSN 0017-8012
Official URL: https://hbr.org/2012/12/four-ways-to-reinvent-serv...
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| Item Type: | Article |
|---|---|
| Date Deposited: | 16 May 2016 13:25 |
| Last Modified: | 23 Dec 2019 14:34 |
| URI: | https://lbsresearch.london.edu/id/eprint/282 |
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