Items where Author is "Delana, K"

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Number of items: 3.

Article

Delana, K, Deo, S, Ramdas, K, Subburaman, G-B B and Ravilla, T (2023) Multichannel delivery in healthcare: the impact of telemedicine centres in Southern India. Management Science, 69 (5). pp. 2568-2586. ISSN 0025-1909 OPEN ACCESS

Delana, K, Savva, N and Tezcan, T (2021) Proactive Customer Service: Operational Benefits and Economic Frictions. Manufacturing and Service Operations Management, 23 (1). pp. 70-87. ISSN 1523-4614 OPEN ACCESS

Monograph

Delana, K, Savva, N and Tezcan, T (2017) Proactive customer service: operational and economic analysis. Working Paper. London Business School Working Paper.

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