Items where Author is "Delana, K"

Article
Delana, K, Deo, S, Ramdas, K, Subburaman, G-B B and Ravilla, T
(2023)
Multichannel delivery in healthcare: the impact of telemedicine centres in Southern India.
Management Science, 69 (5).
pp. 2568-2586.
ISSN 0025-1909
Delana, K, Savva, N and Tezcan, T
(2021)
Proactive Customer Service: Operational Benefits and Economic Frictions.
Manufacturing and Service Operations Management, 23 (1).
pp. 70-87.
ISSN 1523-4614
Monograph
Delana, K, Savva, N and Tezcan, T (2017) Proactive customer service: operational and economic analysis. Working Paper. London Business School Working Paper.
Thesis
Delana, K (2019) Essays on healthcare-delivery innovation. Doctoral thesis, University of London: London Business School.