Items where Author is "Tezcan, T"

Article

Arifoglu, K, Ren, H and Tezcan, T (2021) Hospital Readmissions Reduction Program does not provide the right incentives: issues and remedies. Management Science, 67 (4). pp. 2191-2210. ISSN 0025-1909

Delana, K, Savva, N and Tezcan, T (2021) Proactive Customer Service: Operational Benefits and Economic Frictions. Manufacturing and Service Operations Management, 23 (1). pp. 70-87. ISSN 1523-4614

Savva, N, Tezcan, T and Yildiz, O (2019) Can Yardstick Competition Reduce Waiting Times? Management Science, 65 (7). pp. 3196-3215. ISSN 0025-1909

Rajan, B, Tezcan, T and Seidmann, A (2019) Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care. Management Science, 65 (3). pp. 1236-1267. ISSN 0025-1909

Kamali, M, Tezcan, T and Yildiz, O (2019) When to Use Provider Triage in Emergency Departments. Management Science, 65 (3). pp. 1003-1019. ISSN 0025-1909

Tezcan, T and Cui, L (2016) Approximations for chat service systems using many-server diffusion limits. Mathematics of Operations Research, 41 (3). pp. 775-807. ISSN 0364-765X

Tezcan, T and Dobson, G (2015) Optimal sampling strategies in the coupon collectors problem with unknown population size. Annals of Operations Research, 233 (1). pp. 77-99. ISSN 0254-5330

Tezcan, T and Zhang, J (2014) Routing and Staffing in Customer Service Chat Systems with Impatient Customers. Operations Research, 62 (4). pp. 943-956. ISSN 0030-364X

Tezcan, T and Pinker, E (2013) Determining the optimal configuration of hospital inpatient rooms in the presence of isolation patients. Operations Research, 61 (6). pp. 1259-1276. ISSN 0030-364X

Monograph

Delana, K, Savva, N and Tezcan, T (2017) Proactive customer service: operational and economic analysis. Working Paper. London Business School Working Paper.