Items where Subject is "C > Customer relations"

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Number of items at this level: 6.

A

Akkermans, H and Voss, C A (2013) Service bullwhip effect. International Journal of Operations & Production Management, 33 (6). pp. 765-788. ISSN 0144-3577

Ascarza, E and Netzer, O and Hardie, B (2017) Some customers would rather leave without saying goodbye. Marketing Science. ISSN 0732-2399 (Submitted)

B

Birge, J R and Parker, R P and Wu, M X and Yang, S A (2017) When customers anticipate liquidation sales: managing operations under financial distress. Manufacturing & Service Operations Management (MOSM). ISSN 1526-5498 (In Press)

L

Lariviere, B and Bowen, D and Andreassen, TW and Kunz, W and Sirianni, NJ and Voss, C A and Wunderlich, NJ and Keyser, AD (2017) “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers. Journal of Business Research. ISSN 0148-2963 (In Press)

M

McCarthy, D and Fader, P and Hardie, B G S (2017) Valuing subscription-based businesses using publicly disclosed customer data. Journal of Marketing, 81 (1). pp. 17-35. ISSN 0022-2429

Mullins, J (2014) The customer-funded business: start, finance, or grow your company with your customers’ cash. Wiley, Hoboken, NJ. ISBN 9781118878859

This list was generated on Mon Jun 26 01:02:10 2017 BST.